Job Description

Overview:

* Walk-in Wednesdays! We are open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*

At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists , a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to expand your career by learning about the business.

 

This position is on-site at our contact center located at 111 S. 1st St., Wausau, WI 54401.

Next training start date: Monday, July 7th

Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

Scheduling: The contact center is open Monday-Friday 7am-9pm. A minimum of 8 hours of availability to work per week is required. 

Compensation:  $16 / hour

What our employees say they love most about working here:

• Their coworkers!
• Flexibility & work/life balance
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities:

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
• Empathizing with and prioritizing customer needs
• Efficiently entering customer information and conversation notes into the order management system
  
• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications:

• Proficient computer navigation skills including ability to multi-task 
• Positive attitude
• Ability to be polite and professional while speaking with customers 
• Previous customer service experience is helpful but not required 

#LI-AF1

Benefits:

• 30-50% employee discount
• Casual dress code – Wear your sneakers to work!
• Opportunities for advancement
• Learning and development platforms
• Stock purchase plan
• Tuition reimbursement for qualified courses
• Employee Resource Groups
• Recognition and appreciation programs

* Walk-in Wednesdays! We are going to be open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*

Job Tags

Part time, Casual work, Flexible hours, Monday to Friday,

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